1. General Conditions
This document regulates the purchasing conditions in the second-hand bookstore of [FULL_NAME_OR_COMPANY]. By placing an order, the customer accepts these conditions.
2. Book Condition and Availability
All our products are second-hand or used books (unless explicitly stated otherwise). The condition of each book is carefully graded (e.g., “Good Condition”, “Fair Condition”). We strive to describe any major defects accurately. Since these are unique copies, purchases are subject to final stock availability.
3. Pricing and Shipping
Shipping: We ship to several countries within Europe. Shipping costs are borne by the buyer and are calculated and displayed during the checkout process, depending on the destination and package weight.
Pricing: The prices displayed include the applicable taxes required by law, but do not include shipping costs.
4. Return and Withdrawal Policy
Right of Withdrawal (14 days): When making an online purchase within the European Union, the customer has the legal right to withdraw from the contract within 14 calendar days of receiving the book, without any need for justification.
Return Costs for Withdrawal: Should the customer decide to return the book for personal reasons (e.g., changed their mind, already had a copy), the shipping costs incurred for the return shall be borne entirely by the customer. The book must be returned in the exact same condition it was sent.
Exceptions (Unlisted defects or shipping errors): If the return is due to an error on our part (we sent the wrong book) or if the book has major damage that was not mentioned in the listing’s condition description, [FULL_NAME_OR_COMPANY] will cover the return shipping costs, provide a return label, and issue a full refund including the original shipping cost.
5. Return Procedure
To request a return, the customer must contact us via [OFFICIAL_EMAIL_ADDRESS] within the 14-day period. Once the item is received and its condition verified, we will process the refund using the same payment method used for the purchase.